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SolutionSolution

Whether you call it Net Promoter®, NPS®, Customer Feedback, Voice-of-Customer (VoC), or Customer Satisfaction, your program
must produce real results in financial terms. There is no point in running a program that fails to measure success in dollars.

PromoterPro is a turnkey, SaaS-based technology that:

  • Uses Net Promoter® principles to rapidly and inexpensively identify your customer promoters and detractors to determine the shortest path to referrals, churn reduction and up-selling at a low cost.
  • Allows you to determine what creates those promoters and detractors in your business.
  • Leverage the expertise of Voice-of-the-Customer expertise in an inexpensive and turnkey approach to drive profitable growth.

What will you need in order to obtain the value?

  • A willingness and readiness to act on the insights.
  • A list of your customers in a well-defined, simple format.
  • 2 to 10 hours of someone's time on your team to implement the process in your company.

Now you will know:

  • Where do you have weak customer relationships? That is which customers are on their way out?
  • Where do you have strong relationships? What is the best way to work with those customers to drive profitable growth?
  • Which customers don't care? Where do you have under-performing customer assets?
  • What is the value of these insights? What's a Promoter worth to your business?

What's next?

PromoterPro is a cost-effective Customer Experience Management (CEM) solution provided via software-as-a-service.
Now is the time to link customer feedback to growth, improve your Net Promoter score®, increase customer value
and boost your position in the marketplace.
[an error occurred while processing this directive] For immediate assistance, please call us at 408-673-2211 or have a representative contact you today to find out more.

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PromoterPro embeds Net Promoter® principles in an easy-to-deploy Software-as-a-Service package. It rapidly and inexpensively identifies your customer promoters and detractors, determining the shortest path to referrals, churn reduction and up-selling at the lowest total cost of ownership. PromoterPro is a Software-as-a-Service application that is jointly developed and produced by WorldAPP and Waypoint Group.

Can we tell you more? Contact us

©2017 WorldAPP and Waypoint Group All rights reserved.
Net Promoter® is a registered trademark of Bain & Co, Fred Reichheld, and Satmetrix Systems