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Why PromoterPro?Why PromoterPro?

Because Survey Software alone doesn't work
 

Survey software is a great way of finding out what your customers really think and need. Many companies run surveys and extract other feedback that is recorded elsewhere to get their customers’ opinions. They ask the questions, listen to the answers and take some action.

This is obviously better than doing nothing at all but sometimes isn’t enough. Companies often ask the wrong questions, interpret responses incorrectly or simply don’t have the proper objectives. Sometimes it’s all about timing and getting the focus right. If you can do that, you’ll get better results from your surveys — in fact, you can improve the return on your investment of time, effort and money many times over.

PromoterPro is a web-based product that improves your knowledge of your customers, which you can use to improve customer satisfaction, drive growth and increase profitability. The initial aim of PromoterPro is to categorize your customers as either:

  • Promoters who are happy with the company and what it provides.
  • Detractors who are dissatisfied.
  • Neutrals who are somewhere in between.

Once you can identify where each customer fits, you can do something about it. You can determine why some customers are happy and others are not, then take some action to reduce the level of unhappiness. The aim is to increase the proportion of promoters, reduce the number of detractors and, as a result, improve the overall customer base.

By increasing customer feedback scores and focusing on the actual value of the survey results, PromoterPro will:

  • improve customer retention rates
  • reduce customer acquisition costs
  • improve cross-selling and profit margins
  • drive the overall growth of the company.

What's next?

PromoterPro is a cost-effective Customer Experience Management (CEM) solution provided via software-as-a-service.
Now is the time to link customer feedback to growth, improve your Net Promoter score®, increase customer value
and boost your position in the marketplace.
[an error occurred while processing this directive] For immediate assistance, please call us at 408-673-2211 or have a representative contact you today to find out more.

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PromoterPro embeds Net Promoter® principles in an easy-to-deploy Software-as-a-Service package. It rapidly and inexpensively identifies your customer promoters and detractors, determining the shortest path to referrals, churn reduction and up-selling at the lowest total cost of ownership. PromoterPro is a Software-as-a-Service application that is jointly developed and produced by WorldAPP and Waypoint Group.

Can we tell you more? Contact us

©2017 WorldAPP and Waypoint Group All rights reserved.
Net Promoter® is a registered trademark of Bain & Co, Fred Reichheld, and Satmetrix Systems